How it works

1. Place an order

  • Shop stores for your choice of apparel products
  • Add items to your cart. Adjust the item quantity by using the + or - buttons. You can add items to your cart without signing up for an DriveGlobal account.
  • Review your cart. You can check what’s already in your cart by selecting the green “view cart” icon. Click your delivery type for 2hour delivery or DriveGlobal flexible to schedule delivery time.
  • Confirm your order details. When you’re ready to check out, go to your cart and select the green “Checkout” button. You may need to enter your Phone number.

2. Refund and Returns

Requesting a Refund

  • To request a refund due to order issues, you must make your request within 24hrs of delivery.
  • Let us know as soon as possible if your order—
    • Is missing items that you were charged for on the final receipt.
    • Contains damaged products.
  • Photo of items and receipts will be required for refunds -
    • Email of damaged products and receipt. Input your order number in the subject line.
    • A DriveGlobal Representative will reach out to you shortly in the next 24hrs.

Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank.


  • Returns will be subject to the store’s return policies, which vary by retailer.

3. Cancel your order

  • You can cancel an order for a full refund without any additional fees before a shopper begins shopping.

4. Receiving your delivery

  • To make sure you get your delivery as scheduled, we recommend—
    • Turning on notifications for the DriveGlobal app
    • Keeping an eye out for text messages and phone calls from the delivery driver
    • Leaving helpful instructions for parking, gate codes, or other clues to find your home.

5. Driver can’t find your location

  • If the delivery driver can’t find your location, they’ll try to get in touch with you via text message or phone call before taking further action.
  • When a customer can’t be found or contacted for an extended period of time, the order may be cancelled. And will be returned to store.

6. Payment Issues

  • The only transaction needed to pay for your DriveGlobal order and the shopper's tip takes place in the DriveGlobal shopper app. External payments such as cash, checks, or third-party apps (Venmo, Zelle, etc.) are not necessary.

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